Refund Policy

Last updated 15 September 2026

GainTrack Pro is sold by Paddle, which acts as merchant of record and handles refunds on our behalf.

1. Thirty days, no reason needed

Ask within 30 days of a payment and we refund it in full. You do not have to tell us why. This covers your first purchase and every renewal alike.

2. How to ask

Write to vlad2008.kovalenko@gmail.com from the address you bought with, or use the invoice Paddle emailed you — it links straight to Paddle’s own refund form. Either route ends up in the same place. You can also reach us by phone on +380 66 230 32 85.

3. After the thirty days

We still read late requests, and we will normally refund a renewal that caught you by surprise. Get in touch and say what happened — we would far rather sort it out than see a chargeback.

4. Cancelling is not the same as a refund

Cancelling stops the next payment but does not refund the current period, and your Pro features stay on until that period ends. You can cancel from the plans screen in the app at any time.

5. Lifetime purchases

The lifetime purchase has the same 30-day window. After that it cannot be refunded, as there is no renewal left to stop.

6. When we may say no

We may refuse a refund where an account has been used fraudulently, or where the same person asks for refunds repeatedly on new accounts.

7. Getting the money back

Refunds return to the payment method you used. Paddle releases them immediately; your bank or card issuer usually shows the money within five to ten working days.

8. Your statutory rights

If you live in the EU or the UK you keep your statutory right to withdraw from a distance contract within 14 days. This policy sits alongside those rights, it does not replace them.